Terms of Sale

1. APPLICATION

1.1 These Terms of Sale determine the rights and obligations of both parties regarding the online sale of products offered by BoxeSong ("the Company").

1.2 Any order placed on the website https://boxesong.com implies the customer's prior acceptance of these Terms of Sale without restriction. These terms are an integral part of the contract between the Customer and BoxeSong and are fully enforceable. The customer acknowledges having read and accepted them before placing an order.

1.3 These Terms of Sale apply only to individuals of legal age, acting as consumers. By placing an order, the Customer certifies that they are a natural person over 18 years old and acting for personal use only, not for any commercial, industrial, or professional activity.

1.4 Exclusion: These Terms of Sale do not apply to professionals (companies, entrepreneurs, or legal entities). Professionals wishing to place an order must contact our support team directly.

1.5 The terms applicable to each order are those in effect at the time of payment. The Company reserves the right to modify these Terms at any time by publishing an updated version on the website.

---

2. ORDER PROCESS AND CONTRACT FORMATION

2.1 Ordering Process

To place an order on BoxeSong, the customer must:

1. Select the desired products and add them to the shopping cart.
2. Confirm the order (first click), after reviewing the selected items, their prices, and delivery fees.
3. Read and accept these Terms of Sale before proceeding to payment (second click).
4. Choose a payment method and finalize the purchase.

After payment, the customer will receive a confirmation email containing:
✔ A summary of the order (products, price, and delivery details).
✔ The BoxeSong company identification.
✔ The order number.
✔ The return & refund policy.

If the customer does not receive this confirmation email, they should contact BoxeSong support via the website.

2.2 Order Refusal

BoxeSong reserves the right to refuse an order for legitimate reasons, such as:
❌ Non-compliance with these Terms of Sale.
❌ Unusual order quantities not corresponding to normal consumer use.
❌ Payment issues or outstanding disputes from a previous order.
❌ Suspicion of fraud.

---

3. PRODUCT SPECIFICATIONS AND AVAILABILITY

3.1 Product Information

The key characteristics and prices of products are displayed on the BoxeSong website. Images and videos are for illustrative purposes only and may differ slightly from the actual product.

3.2 Availability

• Products are offered while supplies last.
• If an ordered product becomes unavailable, the customer will be notified and refunded for that item.

---

4. PRICES AND PAYMENT

4.1 Pricing

• Product prices are displayed in USD and exclude taxes (such as VAT, customs duties, or import fees).
• Customers outside the USA may be responsible for additional charges like import taxes or VAT.

4.2 Payment Methods

Customers can complete their purchases using:
✔ Credit cards (Visa, MasterCard, American Express).
✔ PayPal (limited to $1,000 per transaction).
✔ Promotional codes or vouchers issued by BoxeSong.

All payments are processed securely.

---

5. DELIVERY

5.1 Shipping Methods and Costs

• Worldwide shipping is free.
• Estimated delivery time: 10 to 14 business days, depending on the destination.

5.2 Customs Clearance

• The customer is responsible for customs duties and import taxes, if applicable.

---

6. RETURNS AND REFUNDS

6.1 General Policy

Return and refund policies vary depending on the customer's location:

6.2 Returns for Defective Products

• If a product is damaged or defective upon receipt, the customer must:
  ✔ Contact support@boxesong.com within 7 days of delivery.
  ✔ Provide photo or video proof of the issue.
  ✔ If the claim is validated, BoxeSong will arrange for a replacement or refund.

6.3 Returns for EU and UK Customers

• Right of withdrawal: 14 days from the delivery date.
• The product must be unused, in original packaging with all accessories.
• A $10 reconditioning fee may apply for used or damaged returns.

Return Process:
✔ Notify support@boxesong.com within 14 days.
✔ The support team will provide the return address.
✔ Refunds will be processed within 14 days after receiving the returned item.

6.4 Returns for Other Countries

• Returns outside the USA, EU, and UK are only accepted for defective products.
• Customers must contact support within 7 days and provide proof of defect.
• If approved, the item must be returned to the provided address.

6.5 Refund Processing

• Refunds are issued within 7-14 business days after product inspection.
• Refunds are credited to the original payment method.

6.6 Non-Refundable & Non-Returnable Items

Refunds or returns will not be accepted for:
-Products damaged due to customer misuse.
-Returns made without prior authorization.
-Personalized or custom-made products.
-Promotional items (discounted or sale products).

6.7 Special Exclusions for Promotional Items

• Items purchased at a discount are non-refundable, except in case of a defective product.
• By accepting these Terms of Sale, the customer waives the right of withdrawal or return for discounted items.

---

7. WARRANTY

BoxeSong adheres to legal guarantees of conformity and protection against hidden defects, as required by law.

---

8. CUSTOMER SUPPORT

For any inquiries, customers can contact:

📩 Email: support@boxesong.com

---

IMPORTANT NOTICE

By placing an order, the customer acknowledges that displayed prices do not include VAT or import fees and that they may be responsible for customs duties.