Return & Refunds

At BoxeSong, we are committed to providing high-quality products and excellent customer service. However, we understand that returns or refunds may sometimes be necessary. Below, you’ll find detailed information about our return and refund policies, tailored to specific regions.

1. Scope of Application

This policy applies to all orders placed on our website, regardless of the country of purchase.

2. Returns and Refunds – USA, Canada, and Australia

General Policy

• Returns or refunds are not accepted for personal reasons (e.g., change of mind, incorrect order).

Exceptions

• Returns or refunds are accepted only if:
  • The product received is defective.

Return Procedure

1. Contact our customer service within 7 days of receiving your order to report the issue.
2. Provide proof (photos/videos) to support your claim.

3. Returns and Refunds – European Union (EU) and United Kingdom (UK)

Right of Withdrawal

• Customers in the EU and UK have a legal right of withdrawal within 14 days of receiving their order.

Eligibility Conditions

• Products must be returned in their original condition (undamaged, unused, with all accessories and packaging included).
• A reconditioning fee of €10 may be deducted for used or damaged products.

Return Shipping Costs

• The customer is responsible for return shipping costs, unless the product is defective.

Return Procedure

1. Notify our customer service within 14 days of receipt to initiate the return.
2. Our support team will provide you with the return address.
3. Refunds will be processed within 14 days of receiving the returned product.

4. Returns and Refunds – Other Countries (e.g., Mexico, Colombia, etc.)

General Policy

• Returns or refunds are not accepted, unless the product received is defective.

Return Procedure

1. Contact our customer service within 7 days of receipt to report the issue.
2. Provide proof (photos/videos) to support your claim.
3. If approved, return the product to the address provided by our customer service team.

5. Refund Processing Times

• Refunds will be processed within 7 to 14 business days after the returned product has been inspected.
• Refunds will be issued to the original payment method used for the purchase.

6. Non-Refundable and Non-Returnable Items

We cannot process returns or refunds in the following cases:
❌ Products damaged due to misuse or negligence by the customer.
❌ Returns made without prior authorization from our customer service team.
❌ Personalized or custom-made products.
❌ Promotional items (e.g., products purchased on sale or with a discount code).

Specific Exclusion for Promotional Items

• Promotional items purchased at a discount or with a reduction are not eligible for return or refund, except in the case of a defective product.
• By accepting this Refund Policy, the customer expressly waives any right of withdrawal or return for such items.

7. Contact Us

For any questions or assistance regarding returns or refunds, please contact our customer service team:

📩 Email: support@boxesong.com

Important Note

All return and refund policies described above are subject to applicable local laws. We reserve the right to refuse any return or refund that does not comply with these terms.